Cooperation Scope
Applicable Services
These terms apply to all business cooperation between our company and clients for premium human hair extension manufacturing, including but not limited to:
- Product Manufacturing: Silk Weft, Hand-tied Weft, Genius Weft, Tape-in, K-tip, I-tip, Nano-tip, Clip-in, Halo extensions
- OEM/ODM Services: Custom manufacturing with client specifications
- Private Label Solutions: Brand customization, packaging design, logo printing
- Color Customization: Custom color matching and development
- Quality Control: Multi-stage inspection and testing services
Client Requirements
Our services are designed for professional clients including luxury hair extension brands, salon chains, master stylists, and authorized distributors. All clients must provide valid business credentials and maintain professional communication standards.
Order Rules & Payment Terms
Payment Structure
100% payment required before production starts
part deposit before production
part balance before shipment
Delivery Timeline
2 weeks from confirmation
6-8 weeks from deposit receipt
Payment Methods: We accept bank wire transfer. All payments must be received in full before the specified production or shipping milestones.
Customization Terms
Sample Policy
- Refundable: Sample fees will be deducted from the first production order (minimum order quantity applies)
- Approval Process: Clients must provide written approval before mass production begins
- Modifications: Up to 2 rounds of sample modifications included; additional changes may incur extra fees
- Shipping: Sample shipping costs are borne by the client unless otherwise agreed
Custom Development: For complex customizations involving new techniques or materials, additional development time and fees may apply. All custom specifications will be documented and agreed upon before production.
Quality Assurance & After-sales
Quality Control Process
- Raw Material Inspection: 100% cuticle-aligned Remy hair verification
- Production Monitoring: Multi-stage quality checkpoints
- Color Consistency: Batch color matching and documentation
- Final Inspection: Comprehensive testing before packaging
- Shedding Test: Maximum 5% shedding rate guarantee
Inspection Rights
- Pre-shipment: Clients may inspect goods before final shipment
- Documentation: Detailed quality reports provided with each order
- Third-party: Independent quality inspection services available
- Notification: Any quality concerns must be reported within 7 days of receipt
Quality Guarantee
30-day guarantee against manufacturing defects including improper attachment, color bleeding, or structural issues. Replacement or refund provided for verified defects.
6-month guarantee on hair quality including tangling, matting, or excessive shedding beyond normal wear. Coverage excludes damage from chemical treatments or improper care.
After-sales Support
Our dedicated customer service team provides ongoing support including care instructions, troubleshooting, and replacement part availability. Priority support is provided to established wholesale partners and private label clients.
Liability & Dispute Resolution
Breach of Contract
- • Timely payment according to agreed terms
- • Accurate specification and requirement communication
- • Prompt sample approval and feedback
- • Compliance with minimum order quantities
- • Delivery within agreed timeframes
- • Adherence to approved specifications
- • Maintaining quality standards
- • Confidentiality of client designs and information
Limitation of Liability
Our liability for any claims arising from product defects or service issues shall not exceed the total value of the specific order in question. We are not liable for indirect, consequential, or punitive damages including but not limited to lost profits, business interruption, or market losses.
Force Majeure: Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including natural disasters, government actions, or supply chain disruptions.
Dispute Resolution Process
Initial attempt to resolve disputes through direct communication between parties within 15 business days.
If direct negotiation fails, disputes will be submitted to professional mediation through an agreed international mediation service.
Final disputes shall be resolved through binding arbitration under international commercial arbitration rules, with proceedings conducted in English.
Governing Law
These terms shall be governed by and construed in accordance with international commercial law and the laws of the People's Republic of China. Any legal proceedings shall be conducted in English, and all parties agree to submit to the jurisdiction of international commercial arbitration for dispute resolution.
Questions About These Terms?
Our legal and customer service teams are available to clarify any aspects of these terms and discuss how they apply to your specific cooperation needs.